Suffolk County Council Pension Fund (CAS-30618-P6K7)

Ombudsman’s Determination

Outcome

Miss S’ complaint against the Council is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Council shall pay Miss S £1,000 for the serious distress and inconvenience she has experienced.

Complaint summary

Miss S’ complaint concerns the incorrect information she received from the Council in December 2015, concerning the value of her benefits. She said that she relied on the incorrect information to defer taking her benefits and has incurred a financial loss because of her reliance.