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Teachers' Pensions Scheme (CAS-31561-N2V0)

Complainant: Mrs S
Complaint Topic: Death benefits
Ref: CAS-31561-N2V0
Outcome: Not upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman's Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by TP.

Complaint summary

Mrs S has complained that TP did not do enough to notify her that, following the death of her husband, death benefits were due. The delay in paying the death benefits meant that the payment was treated as an unauthorised payment, which caused additional taxation.

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