Medusa Pension Scheme (CAS-32331-Q1P4)
Mrs D’s complaint is upheld and to put matters right, the Trustee, Mr D, shall issue a new decision to Mrs D. He shall also award a further £500 to Mrs D for the significant distress and inconvenience caused by not complying with the previous Directions within the required timeframe.
Mrs D has complained that Mr D did not comply with the Deputy Pensions Ombudsman’s Directions on her original complaint, which was about Mr D’s decision on the distribution of death benefits from the Scheme.
Mrs D asks that I replace Mr D’s decision with my own.
- Complainant: Ms NRespondent: AegonOutcome: Not upheldComplaint Topic: Death benefitsRef: PO-40022Date:
- Complainant: Ms RRespondent: HSBC Bank Pension Trust (UK) Limited (the Trustee)
Willis Towers Watson (WTW)Outcome: Not upheldComplaint Topic: Death benefitsRef: PO-23337Date: