Medusa Pension Scheme (CAS-32331-Q1P4)
Complainant: Mrs D
Complaint Topic: Death benefits
Ref: CAS-32331-Q1P4
Outcome: Upheld
Appeal outcome: None
Respondent: The Trustee of the Medusa Pension Scheme
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs D’s complaint is upheld and to put matters right, the Trustee, Mr D, shall issue a new decision to Mrs D. He shall also award a further £500 to Mrs D for the significant distress and inconvenience caused by not complying with the previous Directions within the required timeframe.
Complaint summary
Mrs D has complained that Mr D did not comply with the Deputy Pensions Ombudsman’s Directions on her original complaint, which was about Mr D’s decision on the distribution of death benefits from the Scheme.
Mrs D asks that I replace Mr D’s decision with my own.
View determination
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