Santander (UK) Group Pension Scheme (CAS-32468-H7M3)
Trustees of the Santander (UK) Group Pension Scheme
Mr S’ complaint against JLT is partly upheld. JLT shall pay Mr S £1,000 in recognition of the serious distress and inconvenience caused.
Mr S has complained that JLT incorrectly confirmed that a fund switch he had instructed had been carried out. In fact, the fund he had sought to switch to had been or would be closed, with the holdings transferred to another fund.
- Complainant: Mr NRespondent: Aviva, formerly Friends LifeOutcome: Not upheldComplaint Topic: Fund switchesRef: PO-21008Date:
- Complainant: Mr SRespondent: BlackRockOutcome: Not upheldComplaint Topic: Fund switchesRef: PO-12402Date: