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Aviva Personal Pension Plan (CAS-34706-D1M2)

Complainant: Mrs N
Complaint Topic: Death benefits
Ref: CAS-34706-D1M2
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions Ltd (Aviva)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mrs N’s complaint and no further action is required by Aviva.

Complaint summary

Mrs N has complained that:-

· Following the death of her husband, Mr N, she has not been paid a pension.

· The annuity from the Plan should be amended to include her as a dependent as the information issued to Mr N by Aviva in 2013 was not in “Plain English”.


View determination


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