Direct Line Group Personal Pension Plan (CAS-35261-J8P8)
Complainant: Mr M
Complaint Topic: Contributions: refunds
Ref: CAS-35261-J8P8
Outcome: Not upheld
Respondent: Fidelity International Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr M’s complaint and no further action is required by FIL.
Complaint summary
Mr M’s complaint is that FIL has refused to refund contributions he made into the Plan following his automatic enrolment. Mr M says that had he been made properly aware that he was being enrolled in the Plan, he would have opted out from the outset.
View determination
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