Scottish Teachers' Superannuation Scheme, Scottish Teachers’ Pension Scheme (CAS-38375-F4Q9)

Ombudsman’s Determination

Outcome

Mr N’s complaint against SPPA is partly upheld. To put matters right, for the part that is upheld, SPPA shall award Mr N £500 for the significant distress and inconvenience that he has suffered.

Complaint summary

Mr N has complained that SPPA did not send him a starter pack when he joined the Scheme, so he misunderstood how the Scheme worked.

Mr N has also complained that SPPA provided him with incorrect information which caused him to miss the opportunity to receive a refund of the contributions that he paid into the Scheme.

Mr N believes that SPPA should refund the contributions that he made into both the Scheme and the new Scheme.