Scottish Teachers' Superannuation Scheme, Scottish Teachers’ Pension Scheme (CAS-38375-F4Q9)
Mr N’s complaint against SPPA is partly upheld. To put matters right, for the part that is upheld, SPPA shall award Mr N £500 for the significant distress and inconvenience that he has suffered.
Mr N has complained that SPPA did not send him a starter pack when he joined the Scheme, so he misunderstood how the Scheme worked.
Mr N has also complained that SPPA provided him with incorrect information which caused him to miss the opportunity to receive a refund of the contributions that he paid into the Scheme.
Mr N believes that SPPA should refund the contributions that he made into both the Scheme and the new Scheme.
- Complainant: Mr YRespondent: MMC UK Pension Fund Trustee LimitedOutcome: Partly upheldTopic: Misquote/misinformationRef: PO-27659Date:
- Complainant: Mr ERespondent: TUI Group UK Trustee Limited (the Trustee)
TUI UK Limited (the Employer)Outcome: Not upheldTopic: Misquote/misinformationRef: PO-21487Date: