The Standard Life Active Money Self Invested Personal Pension (CAS-40502-Q4F8)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Standard Life.

Complaint summary

Mrs R complained that her pension contributions were mismanaged by Standard Life. She asked Standard Life to return the pension contributions she has made and provide redress for the investment loss her she considers her funds have suffered.

In making her complaint, Mrs R learned that Standard Life incorrectly set up the SIPP for her, instead of an Active Money Personal Pension (AMPP), which she is unhappy about. She is also concerned that Standard Life did not correctly set up her husband as a beneficiary for death benefits from her policy.