Halcrow Pension Scheme (No. 2) (PO-14329)

Complainant: Mr S

Complaint Topic: Misquote/misinformation

Ref: PO-14329

Outcome: Not upheld

Respondent: The Scheme Trustee

Type: Pension complaint or dispute

Date: 20 April 2020

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Mr S says the Trustee:-

Failed to provide members of the Halcrow Pension Scheme (HPS) with appropriate information on all available options when it announced that they had the choice of either transferring to a new scheme, HPS2 (Option A), or remaining a member of HPS (Option B), which would shortly transfer to the Pension Protection Fund (PPF).
Failed to provide individual transfer out statements of entitlement so that members could consider the available options prior to the deadline date for the acceptance of either Option A or Option B, and allowed insufficient time to make an informed choice.
Failed to provide him with information about the impact of taking early retirement, knowing that he was actively seeking to transfer out.

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