Halcrow Pension Scheme (No. 2) (PO-14329)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Complaint summary

Mr S says the Trustee:-

• Failed to provide members of the Halcrow Pension Scheme (HPS) with appropriate information on all available options when it announced that they had the choice of either transferring to a new scheme, HPS2 (Option A), or remaining a member of HPS (Option B), which would shortly transfer to the Pension Protection Fund (PPF).
• Failed to provide individual transfer out statements of entitlement so that members could consider the available options prior to the deadline date for the acceptance of either Option A or Option B, and allowed insufficient time to make an informed choice.
• Failed to provide him with information about the impact of taking early retirement, knowing that he was actively seeking to transfer out.