EDF Energy Generation & Supply Group of the ESPS (PO-18805)
Complainant: Mr P
Complaint Topic: Transfers: general
Ref: PO-18805
Outcome: Not upheld
Respondent: 1. The Trustees of the EDF Energy Generation and Supply Group of the ESPS
2. EDF Energy
3. Mercer plc
2. EDF Energy
3. Mercer plc
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr P’s complaint and no further action is required by the Trustee, the Employer or Mercer.
Complaint summary
Mr P’s complaint is that he should not have been required by the Trustee to opt-out of the Scheme, in order to request a transfer. He also says that the Trustee unreasonably delayed processing his transfer request and that this delay caused him financial loss as well as distress and inconvenience.
View determination
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