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National Grid UK Pension Scheme (PO-19921)

Complainant: Mr O
Complaint Topic: Benefits: incorrect calculation
Ref: PO-19921
Outcome: Not upheld
Respondent: National Grid Electricity Group Trustee Limited
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr O’s complaint and no further action is required by the Trustee.

Complaint summary

Mr O’s complaint is that his Guaranteed Minimum Pension (GMP) has not been reinstated in the Scheme following his request.

Mr O said he has been financially disadvantaged by the payment of a Contribution Equivalent Payment (CEP) by the Trustee to HM Revenue and Customs (HMRC). He said the payment was made without his prior agreement and his state pension has not increased as a result of the CEP payment.

He said he has foregone the income tax allowance he should have received in respect of the GMP.

Mr O also found the pursuit of his complaint to be frustrating and time consuming.

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