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Arup UK Pension Scheme (PO-20210)

Complainant: Mr R
Topic: Interpretation of scheme rules/policy terms
Ref: PO-20210
Outcome: Not upheld
Appeal outcome: None
Respondent: The Trustee of the Scheme
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr R’s complaint and no further action is required by the Trustee.

Complaint summary 


Mr R has complained that his benefits have not increased in line with inflation.

Since 2008, Mr R has received regular Scheme Reviews that said his deferred pension was being increased annually and would continue to be increased after retirement. However, the Scheme Reviews did not reflect the Trust Deed and Rules (the Scheme Rules); so, his benefits were not subject to the increases.

Mr R said that he would have made additional voluntary contributions (AVCs) had he known that his deferred benefits were not increasing in line with inflation.

View determination


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