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The Transport Friendly Society Pension Scheme/ The Principal Civil Service
Pension Scheme (PO-20365)

Complainant: Mrs N
Complaint Topic: Transfers: general
Ref: PO-20365
Outcome: Upheld
Respondent: 1. Trustee of the Transport Friendly Society Pension Scheme
2. Cabinet Office
3. MyCSP
Type: Pension complaint or dispute

Ombudsman’s Determination


Mrs N’s complaint is upheld and to put matters right the Trustee shall reinstate her to the Scheme.

Complaint summary

Mrs N has complained that the pension benefits accrued whilst she was a member of the Scheme have gone missing.

View determination


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