Friends Life Personal Pension Plans (PO-21008)
Complainant: Mr N
Complaint Topic: Fund switches
Ref: PO-21008
Outcome: Not upheld
Respondent: Aviva, formerly Friends Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Aviva.
Complaint summary
Mr N’s complaint against Aviva is that investments under the Plans were moved into cash funds in 2010 without his knowledge. As a result of this, Mr N says the Plans have not performed as well as they ought to have done.
View determination
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