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William Morgan Group Pension Plan Scheme (PO-21285)

Complainant: Mr N
Complaint Topic: Automatic enrolment
Ref: PO-21285
Outcome: Not upheld
Appeal outcome: None
Respondent: William Morgan Group Limited (the Employer)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Employer.

Complaint summary

 

Mr N has complained about the problems he experienced with the Employer and Creative Auto Enrolment Limited (Creative) in respect of his auto-enrolment into the Scheme. He says:-

  • The Employer should pay 2% contributions into the Scheme based on his pensionable earnings.
  • He lost out on promptly paid pension contributions and investment growth in the Scheme.
  • He suffered inconvenience and personal loss of his own time.  

View determination

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