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TUI Group Pension Trust - BAL Scheme (PO-21487)

Complainant: Mr E
Topic: Misquote/misinformation
Ref: PO-21487
Outcome: Not upheld
Appeal outcome: None
Respondent: TUI Group UK Trustee Limited (the Trustee)
TUI UK Limited (the Employer)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Employer.

Complaint summary

Mr E’s complaint is that his accrued benefits have been affected retrospectively by changes to the scheme rules and that he was given misleading information before he transferred his defined contribution (DC) benefits into the defined benefits (DB) section of the Scheme. Consequently, Mr E says that he has experienced financial detriment. He would like the Trustee to reinstate his pension entitlement to the level he had expected or be allowed to review the decision he made regarding the transfer.

View determination


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