Curtis Banks 2005 SIPP (PO-21602)

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) within 21 days of the date of this Determination, Curtis Banks shall pay £500 to Mr N, in recognition of the significant distress and inconvenience caused.

Complaint summary

Mr N’s complaint is that Curtis Banks failed to reinvest funds held in the SIPP in accordance with instructions from his financial adviser (IFA), and he has suffered financial loss as a result.