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NHS Pension Scheme (PO-23047)

Complainant: Mrs L
Topic: Benefits: incorrect calculation
Ref: PO-23047
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Mrs L’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs L is complaining that NHS BSA provided her with incorrect information about her pension benefits. She says that she relied on the incorrect figures to make a decision to retire at age 55. Mrs L would like to be compensated for the loss and distress and inconvenience she has suffered.

View determination


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