HSBC Bank (UK) Pension Scheme (PO-23337)
Willis Towers Watson (WTW)
I do not uphold the Estate’s complaint and no further action is required by the Trustee or WTW.
Ms R, in her capacity as an executor of the Estate, complains that:-
· WTW, the Scheme administrator, provided poor service in relation to the payment of death benefits from the Scheme, and
· the Trustee made decisions about the payment of death benefits from the Scheme without reference to the late member’s expression of wishes (EOW) form.
- Complainant: Mrs NRespondent: Aviva Life and Pensions Ltd (Aviva)Outcome: Not upheldTopic: Death benefitsRef: CAS-34706-D1M2Date:
- Complainant: Mr YRespondent: Trustee of the Cable and Wireless Superannuation FundOutcome: Partly upheldTopic: Death benefitsRef: PO-15343Date: