We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

National Employment Savings Trust (PO-24238)

Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-24238
Outcome: Upheld
Respondent: Nantcwmrhys Ltd (trading as 3 A’s Leisure)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay any missing contributions, in respect of her period employment with it, into her NEST account; redress her for investment loss resulting from late payment of contributions; and, pay her £1,000 to recognise the serious distress and inconvenience caused.

Complaint summary

Mrs E’s complaint against the Employer is about its repeated failure, since April 2018, to correctly pay pension contributions on her behalf to her auto-enrolment with NEST.

View determination

Download

Related decisions

  • NEST (CAS-115063-P5V4)
    Complainant: Mr N
    Respondent: Wrought Iron & Brass Bed Co. Limited
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-115063-P5V4
    Date:
  • Scottish Widows Group Personal Pension Scheme (CAS-116291-Z1G5)
    Complainant: Mr G
    Respondent: Key Group Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116291-Z1G5
    Date:
View all decisions