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National Employment Savings Trust (PO-24238)

Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-24238
Outcome: Upheld
Respondent: Nantcwmrhys Ltd (trading as 3 A’s Leisure)
Type: Pension complaint or dispute

Ombudsman’s Determination


Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay any missing contributions, in respect of her period employment with it, into her NEST account; redress her for investment loss resulting from late payment of contributions; and, pay her £1,000 to recognise the serious distress and inconvenience caused.

Complaint summary

Mrs E’s complaint against the Employer is about its repeated failure, since April 2018, to correctly pay pension contributions on her behalf to her auto-enrolment with NEST.

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