National Employment Savings Trust (PO-24238)
Ombudsman’s Determination
Outcome
Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay any missing contributions, in respect of her period employment with it, into her NEST account; redress her for investment loss resulting from late payment of contributions; and, pay her £1,000 to recognise the serious distress and inconvenience caused.
Complaint summary
Mrs E’s complaint against the Employer is about its repeated failure, since April 2018, to correctly pay pension contributions on her behalf to her auto-enrolment with NEST.
View determination
DownloadRelated decisions
- London Sovereign section of The People's Pension (CAS-62281-J4S5)Complainant: Mr RRespondent: RATP Dev Transit LondonOutcome: Not upheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-62281-J4S5Date:
- Teachers Pension Scheme (CAS-92024-L1V7)Complainant: Mr DRespondent: London Borough of IslingtonOutcome: Not upheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-92024-L1V7Date: