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TPT Independent Schools’ Pension Scheme (PO-24918)

Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: PO-24918
Outcome: Partly upheld
Appeal outcome: None
Respondent: TPT Retirement Solutions Limited (TPT)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint against TPT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TPT shall continue to apply the 1.33% increase to Mr R’s final pensionable salary.

Complaint summary

Mr R’s complaint concerns the incorrect information he received in October 2014, regarding Added Years Additional Voluntary Contributions (Added Years AVCs). He claims that had he received the correct information at the time, he would not have entered into the agreement. So, he would like TPT to honour its original terms.

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