NHS Pension Scheme (PO-25219)
Complainant: Miss K
Complaint Topic: Misquote/misinformation
Ref: PO-25219
Outcome: Partly upheld
Respondent: Countess of Chester Hospital
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Miss K’s complaint against the Hospital is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Hospital shall pay £500 to Miss K for the non-financial injustice she has experienced.
Complaint summary
Miss K’s complaint concerns the information she was given in the run up to her retirement. Miss K says that she was given misinformation which led her to retire. She contends that this irreversible decision has limited her future income.
View determination
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