NHS Pension Scheme (PO-25219)

Ombudsman’s Determination

Outcome

Miss K’s complaint against the Hospital is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Hospital shall pay £500 to Miss K for the non-financial injustice she has experienced.

Complaint summary

Miss K’s complaint concerns the information she was given in the run up to her retirement. Miss K says that she was given misinformation which led her to retire. She contends that this irreversible decision has limited her future income.