Scottish Widows Group Personal Pension Plan (PO-26563)

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and to put matters right, BSSL shall comply with the Directions set out in paragraphs 21 to 23 below.

Complaint summary

Mr S complains that pension contributions have not been paid into his Plan. He says that as a result of this, he has been unable to claim his pension and has relied on his savings instead. He would like all contributions and tax relief to be applied to his Plan, and for this to reflect what he would have received, had the contributions been allocated on time.