Principal Civil Service Pensions Scheme (PO-26765)
Complainant: Mr T
Complaint Topic: Transfers: general
Ref: PO-26765
Outcome: Partly upheld
Respondent: 1. My Civil Service Pensions
2. Cabinet Office
2. Cabinet Office
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr T’s complaint against MyCSP and the Cabinet Office is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP shall pay Mr T an additional £500 for the serious distress and inconvenience caused.
Complaint summary
Mr T is complaining that he is unable to transfer his benefits from another pension scheme into the Alpha Scheme. He is also unhappy about delays he experienced, and misinformation he received, whilst his request was under consideration.
View determination
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