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National Employment Savings Trust (PO-26874)

Complainant: Mr S
Complaint Topic: Automatic enrolment
Ref: PO-26874
Outcome: Not upheld
Appeal outcome: None
Respondent: NEST Corporation
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold the complaint and no further action is required by NEST.

Complaint summary


Mr S has complained that:-

· NEST failed to act on his request to opt him out of the Scheme and have not refunded the contributions deducted by his employer;

· He is dissatisfied with the manner in which NEST handled his complaint; and

· NEST failed to remove his personal details from its records as he requested.

View determination


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