.cookie-banner { display: none; }

Coronavirus (COVID-19)

Since the end of Plan B restrictions, TPO is now able to access post in the usual way. As it is generally quicker for us to process applications electronically, please continue to contact us by email or via our website where possible.

When contacting others as part of the complaints process, we cannot guarantee their response times. Updates will be posted here if there are any further changes to Covid-19 restrictions.

National Employment Savings Trust (PO-26874)

Complainant: Mr S

Complaint Topic: Automatic enrolment

Ref: PO-26874

Outcome: Not upheld

Appeal outcome: None

Respondent: NEST Corporation

Type: Pension complaint or dispute

Date: 10 December 2020

Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold the complaint and no further action is required by NEST.

Complaint summary

Mr S has complained that:-

· NEST failed to act on his request to opt him out of the Scheme and have not refunded the contributions deducted by his employer;

· He is dissatisfied with the manner in which NEST handled his complaint; and

· NEST failed to remove his personal details from its records as he requested.

View determination

Related decisions

The Halsey (Builders) Ltd Pension Scheme (PO-23597)
Complainant: Mr Y
Respondent: B&CE
Halsey (Builders) Ltd
Outcome: Upheld
Complaint Topic: Automatic enrolment
Ref: PO-23597
Date: Wed 22 June 2022
NOW: Pensions Trust (CAS-58165-P0N1)
Complainant: Miss S
Respondent: Office Angels Limited
NOW: Pensions
Outcome: Not upheld
Complaint Topic: Automatic enrolment
Ref: CAS-58165-P0N1
Date: Tue 14 June 2022

View all decisions