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Legal and General Stakeholder Pension Plan (PO-26967)

Complainant: Mr Y
Complaint Topic: Administration
Ref: PO-26967
Outcome: Not upheld
Appeal outcome: None
Respondent: Legal & General Assurance Society (L&G)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr Y’s complaint and no further action is required by L&G.

Complaint summary


Mr Y has complained that L&G did not carry out sufficient due diligence checks when transferring his benefits from the Plan to a Small Self-Administered Scheme (the SSAS) in 2014.

The complaint arises as the SSAS was invested in a high risk, commercial business, unsuitable as a pension fund investment, which has subsequently failed. Mr Y fears he has lost much of his pension fund as a result.

View determination


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