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We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Flexible Lamps Ltd Retirement Benefits Scheme (PO-27437)

Complainant: Mr N

Complaint Topic: Misquote/misinformation

Ref: PO-27437

Outcome: Not upheld

Respondent: The Trustee of the Scheme

Type: Pension complaint or dispute

Date: 13 March 2020

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint.

Complaint summary

Mr N has complained that the Trustee provided him with incorrect information regarding his pension benefits.

View determination

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