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Standard Life Personal Pension Plan (PO-27889)

Complainant: Mr Z
Complaint Topic: Pension liberation
Ref: PO-27889
Outcome: Not upheld
Appeal outcome: None
Respondent: Standard Life Assurance Limited (Standard Life)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr Z’s complaint and no further action is required by Standard Life.

Complaint summary

Mr Z has complained that Standard Life did little due diligence when he was approached by an unregulated adviser in 2013 and advised to transfer his pension fund from the Scheme. Mr Z is concerned that his pension fund has now been lost or misappropriated. Mr Z would like to be put back into the position he would have been in had the transfer not taken place.

View determination


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