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Canon (UK) Ltd Pension Scheme (PO-28620)

Complainant: Mrs S
Complaint Topic: Death benefits
Ref: PO-28620
Outcome: Not upheld
Respondent: The Trustees of the Canon (UK) Retirement Benefit Scheme
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustees.

Complaint summary

Mrs S’ complaint concerns the Trustees’ decision not to pay her a proportion of the death benefits following her husband’s death. She believes the Trustees’ decision is flawed because they did not adhere to the directions contained within a previous determination from the Ombudsman’s office.

View determination

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