We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NHS Pension Scheme (PO-29051)

Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-29051
Outcome: Partly upheld
Respondent: 1. Equiniti ICS
2. NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs N’s complaint against NHS BSA and Equiniti is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Equiniti shall pay Mrs N £500 for significant distress and inconvenience caused.

Complaint summary

Mrs N complains that:

  • In 2007 she was incorrectly told that she was purchasing 7 years 119 days of Added Years.
  • When she asked Equiniti in 2014 and 2017 about the number of Added Years she was purchasing, Equiniti incorrectly assured her that she was purchasing 7 years 119 days.

 

View determination

Download

Related decisions

  • Aviva Staff Pension Scheme (CAS-53529-P0Z6)
    Complainant: Mr R
    Respondent: Aviva Staff Pension Trustee Limited (the Trustee)

    XPS Administration (XPS)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-53529-P0Z6
    Date:
  • The LV Employee Pension Scheme (CAS-65895-V7X9)
    Complainant: Mr K
    Respondent: The LV Pension Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-65895-V7X9
    Date:
View all decisions