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Johnstons of Elgin Pension Scheme (PO-29149)

Complainant: Mr S
Complaint Topic: Transfers: general
Ref: PO-29149
Outcome: Not upheld
Respondent: Administrators of the Scheme
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold this complaint and no further action is required by Mercer.

Complaint summary

Mr S’ complaint against Mercer centres on the delays that he experienced in transferring his entitlement from the Scheme of which he was a member.

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