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NOW: Pensions Trust (PO-29179)

Complainant: Miss X
Complaint Topic: Automatic enrolment
Ref: PO-29179
Outcome: Not upheld
Appeal outcome: None
Respondent: Comfy Quilts Ltd
E-Bedding Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss X’s complaint and no further action is required by Comfy Quilts and E-Bedding.

Complaint summary

Miss X has complained that Comfy Quilts and E-Bedding were late in:

· complying with their legal duties when automatically enrolling her into their pension schemes; and

· deducting and forwarding her monthly contributions within prescribed timescales.

Miss X said that she has suffered a financial loss because of these errors and is also concerned that Comfy Quilts and E-Bedding may have fraudulently profited from the interest earned on her contributions while they were improperly held in the Respondents’ bank accounts.

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