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Teachers’ Pension Scheme (PO-29198)

Complainant: Mr E
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-29198
Outcome: Partly upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Islington Borough Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E is unhappy that TP is claiming his pension has been overpaid, and is seeking the return of these overpaid funds. He says he had no reason to doubt that the figures provided to him at retirement were correct, and would not have retired at that point had he known the correct position.

Complaint summary

The complaint is partly upheld against TP and the Council. I do not find that Mr E has any defences available to the recovery of the overpaid funds.

TP shall however pay Mr E £1,000 in recognition of the serious distress and inconvenience caused to him by its error.

Also, the Council shall pay Mr E £500 in recognition of the significant distress and inconvenience caused to him by its failure to respond to his complaint.

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