Just Annuity Policy (PO-29609)
Complainant: Dr E
Complaint Topic: Administration
Ref: PO-29609
Outcome: Upheld
Respondent: Just Retirement Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Dr E’s complaint is upheld and to put matters right Just Retirement, shall pay Dr E £500 in recognition of the distress and inconvenience she has suffered in dealing with this matter.
Complaint summary
Dr E initially complained that Just Retirement delayed in providing an annuity, provided inaccurate calculations and failed to release her fund on cancellation of the Policy. Dr E later said that she was also concerned on the level of service she received from Just Retirement.
View determination
DownloadRelated decisions
- Prudential Additional Voluntary Contributions Scheme (CAS-68579-M6P0)Complainant: Mr NRespondent: PrudentialOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-68579-M6P0Date:
- Pension Protection Fund (CAS-119712-W0T6)Complainant: Mr YRespondent: The Board of the PPFOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-119712-W0T6Date: