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Section 226 Pension Annuity Contract (PO-39753)

Complainant: Mrs S
Complaint Topic: Death benefits
Ref: PO-39753
Outcome: Not upheld
Appeal outcome: None
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by RL.

Complaint summary

Mrs S is unhappy that the Plan did not include a joint annuity. She has said that the Co-operative Insurance Society Limited (CIS) failed in its duty of care to make Mr S aware of this option, so that he could make provision for her after his death.

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