We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Teachers' Pension Scheme (CAS-30002-K6Z8)

Complainant: Mr E
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-30002-K6Z8
Outcome: Partly upheld
Respondent: Teachers' Pensions (TP)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs E’s complaint against TP is partly upheld.

To put matters right, TP shall reduce the amount of the overpayment it is seeking to recover to £5,667.51. TP should also pay Mrs E £1,000 in total for the serious distress and inconvenience caused.

Complaint summary

Mrs E is unhappy because TP is attempting to recover an overpayment of £13,506.15 from her. 

The overpayment arose because TP originally calculated Mrs E’s retirement benefits using an incorrect pensionable service record. 

View determination

Download

Related decisions

  • Teachers’ Pension Scheme (CAS-26661-R4X7)
    Complainant: Mrs L
    Respondent: Teachers' Pensions
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-26661-R4X7
    Date:
  • Bic UK Pension Scheme (CAS-55100-G3W9)
    Complainant: Mr E
    Respondent: Trustees of the Bic UK Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-55100-G3W9
    Date:
View all decisions