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Teachers' Pension Scheme (CAS-30002-K6Z8)

Complainant: Mr E
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-30002-K6Z8
Outcome: Partly upheld
Respondent: Teachers' Pensions (TP)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs E’s complaint against TP is partly upheld.

To put matters right, TP shall reduce the amount of the overpayment it is seeking to recover to £5,667.51. TP should also pay Mrs E £1,000 in total for the serious distress and inconvenience caused.

Complaint summary

Mrs E is unhappy because TP is attempting to recover an overpayment of £13,506.15 from her. 

The overpayment arose because TP originally calculated Mrs E’s retirement benefits using an incorrect pensionable service record. 

View determination


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