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Aviva New Generation Personal Pension Scheme (CAS-30129-V8B7)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: CAS-30129-V8B7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Legal & General
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr T’s complaint against Aviva and L&G is partly upheld. To put matters right, Aviva and L&G shall pay Mr T £500 in equal shares for the significant distress and inconvenience caused to him.

Complaint summary

Mr T’s complaint concerns alleged delays caused by Aviva and L&G in transferring his pension funds from Aviva to L&G, then back to Aviva, and finally to Just Retirement. Mr T says that he has suffered financial loss for which Aviva and L&G should compensate him.

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