Skip to main content

Aviva New Generation Personal Pension Scheme (CAS-30129-V8B7)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: CAS-30129-V8B7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Legal & General
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr T’s complaint against Aviva and L&G is partly upheld. To put matters right, Aviva and L&G shall pay Mr T £500 in equal shares for the significant distress and inconvenience caused to him.

Complaint summary

Mr T’s complaint concerns alleged delays caused by Aviva and L&G in transferring his pension funds from Aviva to L&G, then back to Aviva, and finally to Just Retirement. Mr T says that he has suffered financial loss for which Aviva and L&G should compensate him.

View determination


Related decisions