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Judicial Pension Scheme (CAS-30891-B3Q9)

Complainant: Mr M
Complaint Topic: Transfers: general
Ref: CAS-30891-B3Q9
Outcome: Not upheld
Appeal outcome: None
Respondent: XPS Administration Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by XPS.

Complaint summary

Mr M has complained about the continuous delays caused by XPS when trying to transfer some of his benefits to a new pension provider. He has argued that the delay in completing the transfer resulted in a drop in his fund value of over £6,500. As a result, he would like a payment made into his new pension plan to negate the financial loss he has suffered and for XPS to cover the costs of his financial advisor’s fees.

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