Skip to main content

Police Pension Scheme (CAS-30919-M5H4)

Complainant: Mr T
Complaint Topic: Pension liberation
Ref: CAS-30919-M5H4
Outcome: Not upheld
Appeal outcome: None
Respondent: Equiniti Pension Solutions
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr T’s complaint and no further action is required by Equiniti.

Complaint summary

Mr T has complained that Equiniti failed to provide him with sufficient information on transferring out of the Scheme and the potential for pension scams. Also, Equiniti did not check that he had taken advice from an authorised independent financial adviser or that the pension scheme he transferred to was properly authorised.

View determination


Related decisions

  • Dartford 1967 Limited SSAS (PO-16688)
    Complainant: Mr L
    Respondent: Bespoke Pension Services Ltd
    Outcome: Not upheld
    Complaint Topic: Pension liberation
    Ref: PO-16688
  • Timoran Capital SSAS (PO-28905)
    Complainant: The Estate of Mr K
    Respondent: Mr Tristram Norriss
    Outcome: Upheld
    Complaint Topic: Pension liberation
    Ref: PO-28905