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Social Housing Pension Scheme (CAS-33005-D7J3)

Complainant: Mr T
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: CAS-33005-D7J3
Outcome: Not upheld
Appeal outcome: None
Respondent: TPT Retirement Solutions
The Trustees of the Social Housing Pension Scheme
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by TPT or the Trustee.

Complaint summary

Mr T believes the actuarial factor used in calculating his pension commencement lump sum (PCLS) and reduced pension is too low in comparison to the actuarial factor used to produce a transfer value from the Scheme. Mr T wants his PCLS increased in line with the factor used to produce a transfer value.

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