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Quartzelec Pension Scheme (CAS-33317-H3P1)

Complainant: Mr S
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-33317-H3P1
Outcome: Partly upheld
Appeal outcome: None
Respondent: Quartzelec Pension Trustees Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint is partly upheld against the Trustee due to the loss of expectation Mr S has incurred because of its maladministration.

Complaint summary

Mr S’ complaint concerns:-

· The transfer of his pension benefits from the Alstom Pension Scheme (the Alstom Scheme) to the Scheme. Mr S said that he elected to transfer his pension benefits in 2004, so, his pension at age 60 should be calculated using a final salary of approximately £35,000 for all his pensionable service.

· His alleged entitlement to the top-up element (the top-up).

View determination


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