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NHS Pension Scheme (CAS-37294-G0Y2)

Complainant: Mrs S
Complaint Topic: Other
Ref: CAS-37294-G0Y2
Outcome: Upheld
Appeal outcome: None
Respondent: NHS BSA
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs S’ complaint is upheld and to put matters right NHS BSA shall reinstate Mrs S’ Special Class Status. NHS BSA shall put Mrs S back into the position she would have been in had she taken her pension unreduced from age 55. NHS BSA shall also pay Mrs S £1,000 for the serious distress and inconvenience which she has suffered.

Complaint summary

Mrs S has complained that NHS BSA has incorrectly removed her Special Class Status and that as a result she could not retire at age 55, without her pension being subject to an early retirement reduction.

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