Alliance Trusts' Pension Plan (CAS-37375-T2X3)
AJ Bell Securities Limited
Mr L’s complaint against I Investor is partly upheld. To put matters right, I Investor shall pay Mr L £1,000, in recognition of the serious distress and inconvenience he has suffered.
Mr L complained about I Investor failing to adhere to its 90-day timescale to complete his pension transfer to AJ Bell. Mr L also said that AJ Bell should have kept him better informed throughout the transfer process.
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