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GE Capital Pension Scheme (CAS-38262-L3K1)

Complainant: Mrs D
Complaint Topic: Misquote/misinformation
Ref: CAS-38262-L3K1
Outcome: Partly upheld
Appeal outcome: None
Respondent: GE Pension Trustees Limited
Aon Limited
Willis Towers Watson
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs D’s complaint against the Trustee, Aon and WTW is partly upheld.

To put matters right, the Trustee and Aon, shall within 21 days of the date of this Determination, each pay Mrs D £1,000 in recognition of the severe non-financial injustice which she has suffered dealing with this matter.

Complaint summary

Mrs D has complained that:-

· Aon, the former administrator of the Scheme, provided her with a quotation in April 2018 on behalf of the Trustee showing incorrect information regarding the early retirement benefits available to her from the Scheme upon which she relied to her considerable financial detriment.

· WTW, the current administrator of the Scheme, subsequently failed to provide her with a revised early retirement quotation in a timely manner which has caused her additional distress and inconvenience.

View determination


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