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Complainant: Mrs D
Complaint Topic: Charges/fees
Ref: CAS-39297-R2V2
Outcome: Upheld
Appeal outcome: None
Respondent: Fidelity International Ltd
Standard Life
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs D’s complaint is upheld and to put matters right Standard Life shall pay any shortfall in the current value of her Fidelity SIPP had the correct amount been transferred in October 2016.

Complaint summary

Mrs D has complained that Standard Life incorrectly deducted fees from her Fundsnetwork SIPP before she transferred her benefits to her Fidelity SIPP.

Mrs D believes her Fidelity SIPP would have achieved more investment growth if the fees had not been deducted. Standard Life has offered her redress, but Mrs D does not believe it is sufficient.

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