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The Makevine Executive Pension Plan (CAS-40641-W0B9)

Complainant: Mr R
Complaint Topic: Transfers: general
Ref: CAS-40641-W0B9
Outcome: Not upheld
Appeal outcome: None
Respondent: Prudential Assurance Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Prudential.

Complaint summary

Mr R’s complaint concerns the transfer value that Prudential paid from the Plan to his Royal London personal pension scheme (the RL Scheme). This was lower than the estimates that Prudential had previously provided due to a change in its terminal bonus rates that came into effect on 1 March 2019.

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