Skip to main content

Aviva Pension Plan (CAS-42431-G2M7)

Complainant: Mr S
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-42431-G2M7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint against Aviva is partly upheld. To put matters right, Aviva shall pay Mr S £1,000 for the serious distress and inconvenience caused.

Complaint summary

Mr S has complained that Aviva has incorrectly interpreted a consent order (the Order) between him and his ex-wife (Mrs C). In doing so, he considers that it has allocated his ex-wife an incorrect entitlement at his expense.

Mr S highlights that this matter has caused him distress and inconvenience, impacted his family and children, and affected his heath. He is also dissatisfied with the overall handling of the complaint.

View determination

Download

Related decisions

  • Uniq Pension Scheme (PO-26322)

    Complainant: Mr E
    Respondent: Trustee of the Uniq Pension Scheme
    Outcome: Not upheld
    Complaint Topic: Benefits: incorrect calculation
    Ref: PO-26322
    Date:
  • National Grid UK Pension Scheme (PO-19921)

    Complainant: Mr O
    Respondent: National Grid Electricity Group Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: incorrect calculation
    Ref: PO-19921
    Date: