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Aviva Pension Plan (CAS-42431-G2M7)

Complainant: Mr S
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-42431-G2M7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint against Aviva is partly upheld. To put matters right, Aviva shall pay Mr S £1,000 for the serious distress and inconvenience caused.

Complaint summary

Mr S has complained that Aviva has incorrectly interpreted a consent order (the Order) between him and his ex-wife (Mrs C). In doing so, he considers that it has allocated his ex-wife an incorrect entitlement at his expense.

Mr S highlights that this matter has caused him distress and inconvenience, impacted his family and children, and affected his heath. He is also dissatisfied with the overall handling of the complaint.

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