Aviva Pension Plan (CAS-42431-G2M7)
Ombudsman’s Determination
Outcome
Mr S’ complaint against Aviva is partly upheld. To put matters right, Aviva shall pay Mr S £1,000 for the serious distress and inconvenience caused.
Complaint summary
Mr S has complained that Aviva has incorrectly interpreted a consent order (the Order) between him and his ex-wife (Mrs C). In doing so, he considers that it has allocated his ex-wife an incorrect entitlement at his expense.
Mr S highlights that this matter has caused him distress and inconvenience, impacted his family and children, and affected his heath. He is also dissatisfied with the overall handling of the complaint.
View determination
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