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Aviva Pension Plan (CAS-42431-G2M7)

Complainant: Mr S
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-42431-G2M7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr S’ complaint against Aviva is partly upheld. To put matters right, Aviva shall pay Mr S £1,000 for the serious distress and inconvenience caused.

Complaint summary

Mr S has complained that Aviva has incorrectly interpreted a consent order (the Order) between him and his ex-wife (Mrs C). In doing so, he considers that it has allocated his ex-wife an incorrect entitlement at his expense.

Mr S highlights that this matter has caused him distress and inconvenience, impacted his family and children, and affected his heath. He is also dissatisfied with the overall handling of the complaint.

View determination


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