Universities Superannuation Scheme (CAS-43961-C5D9)

Ombudsman’s Determination

Outcome

I do not uphold Dr I’s complaint and no further action is required by the Trustee.

Complaint summary

Dr I complained that:-

(i) he was misled into believing his flexible retirement benefits would not be subject to an Early Retirement Reduction (ERR). However, when he took flexible retirement in August 2017 an ERR was applied to his pension benefits;

(ii) he was denied the opportunity to make alternative arrangements as he was not informed about the ERR until two months after his retirement;

(iii) he was not able to reinstate his Money Purchase Additional Voluntary Contributions (MPAVCs), held with the Prudential Assurance Company (Prudential) which were disinvested for use towards funding his early retirement; and

(iv) there were delays, errors and general poor service, which caused him distress and inconvenience for which he sought an apology and compensation.