Cowen International Group Personal Pension Plan (CAS-43963-S1M6)
Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: CAS-43963-S1M6
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva Life & Pensions UK Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr Y’s complaint against Aviva is partly upheld. To put matters right, Aviva shall take the further steps detailed below.
Aviva shall also pay Mr Y £500 for the significant distress and inconvenience caused to her.
Complaint summary
Mr Y complained that Aviva provided him with incorrect information which caused a delay in the transfer of his pension fund. Mr Y says that this delay resulted in a loss of £7,163.27 and asked that Aviva reimburse him for this.
View determination
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