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Scottish Housing Association Pension Scheme (CAS-45090-P0H5)

Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: CAS-45090-P0H5
Outcome: Not upheld
Appeal outcome: None
Respondent: TPT Retirement Solutions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by TPT.

Complaint summary

Mrs N complained that when she claimed early retirement benefits at age 50 in 2018 TPT failed to tell her that she was required to take all of her benefits from the Scheme at the same time if she chose to claim them before age 55. Mrs N said this caused her financial detriment.

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